Legal

Refund and Cancellation Policy

Last updated: 27 July 2026

This policy applies to credit-pack purchases on Yimberzol TTS (tts.yimberzol.org), paid through our payment gateway.

1. Zero refund policy

All credit-pack purchases are final. We do not offer returns, refunds, cancellations, or exchanges once payment is successful and credits are (or should be) added to your account.

• Credits are digital goods delivered electronically.
• Unused credits are non-refundable.
• Partially used packs are non-refundable.
• Change of mind, unused balance, or dissatisfaction with speech quality does not entitle you to a refund.

2. Cancellation before payment

You may abandon checkout at any time before payment completes. No charge is made until the payment gateway confirms a successful payment.

3. Exceptions (failed delivery / billing errors)

We may issue a refund or credit correction only in these cases:

• Payment captured but credits not delivered after a reasonable investigation
• Duplicate charge for the same order
• Unauthorised payment proven through your bank or the payment gateway dispute process

Contact hello@yimberzol.org within 7 days of the transaction with your order ID / payment ID. Resolution (refund to original method or manual credit top-up) is at our discretion after verification.

4. Chargebacks

If you open a chargeback or dispute for a legitimate purchase of delivered credits, we may suspend the account and provide transaction evidence to the payment provider.

5. Contact

Billing questions: hello@yimberzol.org